Support Portal
37 Articles Before you sign up
- What applications does Pixel Plow support?
- I have multiple artist machines on my network, can you support that easily?
- How do you compute invoice charges?
- Why don’t you support the older versions of ____ render application or plug-in?
- Do you support Mac and Windows clients, or what platforms does your agent run on?
39 Articles Job submission and management
33 Articles Pixel Plow Agent Software
31 Articles Troubleshooting
- I uploaded my job, but it doesn’t seem to be doing anything. Why?
- I want multiple jobs to render at the same time. How do I do that?
- No frames are rendering, but the cost consumed is going up. Why?
- How do you schedule compute resources?
- My job has been sitting in an Analyzing or Analysis Failed state. Why?
13 Articles Billing and Invoicing
- Where do I go to find past invoices on my account?
- I need job numbers, PO numbers, or other custom bits of text on the invoices sent to me. How can I get that?
- How do I add credits to my account?
- I sent a small render job through your farm yesterday, but I don’t have an invoice today…why?
- Account Signup
