When I try to submit a job, I get an error message saying my account is suspended?
The most common reason for this message is that there was an invoice that was or is past due on your account. Unpaid invoices trigger account suspensions. When you log in to your account on our billing system and pay your invoice, this doesn’t automatically re-activate your account. You will need to contact us and request account re-activation. We have to operate this way due to some people being repeat failed payment offenders. Just send us an email, and if your account is current, we’ll have it re-activated quickly. The best way to avoid this situation? You guessed it, make sure you credit card details in our system are current and there is enough available balance to charge your jobs as they complete.